Privacy Policy

Introduction

At Silicone Wristbands Australia, we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, request a quote, place an order, or contact us.

Who we are

Silicone Wristbands Australia is operated by Universal Tix, ABN 83 144 819 223, operating as Unitix.

In this policy, "we", "us", and "our" refer to Silicone Wristbands Australia and its operator, Universal Tix.

Our principal place of business is 2/578 Plummer St, Port Melbourne, VIC 3207, Australia.

What personal information we collect

We may collect personal information such as:

• Identity: name
• Contact: email address, postal address, delivery address, phone number
• Payment: transaction details and limited payment information processed through secure payment providers
• Order details: products ordered, custom text or artwork, delivery instructions
• Preferences: marketing preferences where you opt in
• Usage: website usage, device information, and cookies
• Any other information you choose to provide

How we collect personal information

We collect personal information:

• Directly from you when you place an order, request a quote, complete a form, or contact us
• Automatically through cookies and analytics tools when you use our website
• From third-party services that help us operate our business, such as payment processors and delivery partners

Why we collect, use, and disclose personal information

We use personal information to process orders, arrange delivery, communicate with you, provide customer support, improve our website, prevent fraud, send marketing where you have agreed, and meet our legal obligations.

We will not use your personal information for unrelated purposes without your consent, unless required or permitted by law.

Disclosure of personal information

We may share your information with:

• Service providers such as IT support, payment processors, website hosting providers, analytics providers, and logistics partners
• Professional advisers such as accountants or lawyers where required
• Business partners or affiliates
• Government authorities or law enforcement where required or authorised by law
• Overseas providers where necessary, with reasonable steps taken to comply with the APPs

Overseas disclosure

If your information is disclosed overseas, we take reasonable steps to ensure it is handled in line with Australian privacy standards, including through contractual obligations or other appropriate safeguards.

Sensitive information

We only collect sensitive information with your explicit consent and where the law allows or requires it.

Data security

We protect personal information with appropriate physical, technical, and administrative safeguards. No transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and tracking

We use cookies and similar technologies to improve your experience, understand how our site is used, and support marketing. You can adjust your browser settings to limit cookies, though some site features may not work as intended.

Access, correction, and complaints

You may request access to or correction of your personal information by contacting us using the details below.

If you have a privacy concern or complaint, please contact us first. If the matter is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, enquiries@oaic.gov.au, or 1300 363 992.

Data retention

We keep personal information only for as long as needed for the purposes described in this policy or as required by law. After that, we delete or de-identify it where practicable.

Third-party links

Our website may link to other sites. We are not responsible for their privacy practices. Please read their policies before providing personal information.

Changes to this policy

We may update this policy from time to time. The current version will be published on our website. Please check this page periodically for updates.

Contact us

For privacy-related enquiries, contact Silicone Wristbands Australia at 2/578 Plummer St, Port Melbourne, VIC 3207. Email: info@siliconewristbandsaustralia.com.au. Phone: (03) 9001 4888.